Get in touch.
One mailbox, one human on the other end. No forms, no ticket queue, no chatbot. We reply within 48 hours, usually faster.
Email us · replies within 48 hours
support@scoutedge.site
01What to write about
Any of these, or something we didn't think of. A short, specific subject line gets a faster answer than a vague one.
Billing
Receipts, failed charges, refund questions, canceling a subscription, changing a payment method, VAT or tax paperwork.
Bug reports
Something broken or acting strange. Please include what you were doing, what you expected, what happened instead, the page URL, and your browser or device. A screenshot helps.
Feature requests
What you wish ScoutEdge did. Tell us the problem you're trying to solve, not just the solution; we may already be building toward it, or we may surprise you with a better fit.
Account issues
Login trouble, password reset not arriving, email changes, closing an account, exporting your flags.
Privacy & data
Access, correction, deletion, or portability requests under our Privacy Policy. We respond within 30 days.
Press & media
Interviews, product reviews, newsletter mentions, podcast asks. Please include your publication and deadline.
Partnerships
Data providers, operators, affiliate programs, cross-promotion. We only partner with services that respect the user.
Something else
Just write. If it's about a specific flag or screen, paste the URL so we can see what you're seeing.
02Response time
We reply to every message, usually inside 48 hours on weekdays. Weekends and US holidays may be slower. If you haven't heard back in three business days, your email probably got eaten by a spam filter — resend it with "RESEND" in the subject and we'll dig it out.
03Not an emergency line
If you or someone you love is in a gambling crisis right now, don't wait on our inbox. Call or text 1-800-GAMBLER, 24/7, free, confidential. See our Responsible Gambling page for more resources.
We read every message · support@scoutedge.site